Frequently Asked Questions

Everything you need to know about shopping with Ponds R Us.

What is your standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout if you need your fashion fix sooner.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid return label and drop your package at any authorized shipping location.

Are your clothing items true to size?

Most of our items follow standard international sizing. We provide a detailed size guide on each product page with specific measurements to help you find your perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your delivery in real-time.

Do you offer international shipping?

Yes, Ponds R Us ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.