Returns & Exchanges

At Ponds R Us, we want you to feel confident in your style, which is why we offer a 30-day window for all returns and exchanges on unworn merchandise. Our goal is to ensure you find the perfect fit and look for your fashion journey.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the garments are in unworn and unwashed condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it securely to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.